What are the shipping costs?
There is no shipping cost, all orders are getting shipped free of charge!
Can I return my order?
Yes, you can return products within 30 days of receipt. See the return policy for further info.
How can I track my order?
Once your order has shipped, you will receive an email with a track & trace code to track your package. You can also track your order on the ‘Track Your Order’ page.
I received an incorrect or damaged product. What should I do?
Of course, that's not the point! Send us a message to support@pet-plasa.com with a picture of the problem as soon as possible, and we'll fix it for you.
